Refund Policy
Cancellation Policy
You may cancel your order within 36 hours of placing it. Please allow 3-5 business days for the refund to be processed back to your original payment method.
Refund Policy
While we do not offer refunds, we are pleased to provide exchanges for the size. Our exchange policy is valid for 30 days from the date of delivery. Please ensure that you initiate your exchange within this timeframe.
Exchange Eligibility
To qualify for an exchange, items must be unused, in their original condition, and packaged as received.
We only accept same products exchange for size or damage.
Non-Exchangeable Items Include:
- Any item not in its original condition, damaged, or missing parts not due to our error.
- Items requested for exchange beyond 30 days after delivery.
Exchange Proces
Upon receiving and inspecting your exchanged item, we will notify you via email regarding the status of your exchange approval or rejection.
Sale Items
Please note that only regularly priced and bespoke items are eligible for exchange size. Sale items are not accepted any exchanges.
Damaged Items
We will only replace items if they are defective or damaged. If you receive a defective or damaged product, please contact us within 72 hours of receipt on Instagram (@rubyb.diamonds).
Shipping Information
To initiate an exchange, please reach out to us via Instagram (@rubyb.diamonds).
You will be responsible for your own shipping costs when returning items, and shipping costs are non-refundable.
Delivery times for exchanged products may vary based on your location.
You may cancel your order within 36 hours of placing it. Please allow 3-5 business days for the refund to be processed back to your original payment method.
Refund Policy
While we do not offer refunds, we are pleased to provide exchanges for the size. Our exchange policy is valid for 30 days from the date of delivery. Please ensure that you initiate your exchange within this timeframe.
Exchange Eligibility
To qualify for an exchange, items must be unused, in their original condition, and packaged as received.
We only accept same products exchange for size or damage.
Non-Exchangeable Items Include:
- Any item not in its original condition, damaged, or missing parts not due to our error.
- Items requested for exchange beyond 30 days after delivery.
Exchange Proces
Upon receiving and inspecting your exchanged item, we will notify you via email regarding the status of your exchange approval or rejection.
Sale Items
Please note that only regularly priced and bespoke items are eligible for exchange size. Sale items are not accepted any exchanges.
Damaged Items
We will only replace items if they are defective or damaged. If you receive a defective or damaged product, please contact us within 72 hours of receipt on Instagram (@rubyb.diamonds).
Shipping Information
To initiate an exchange, please reach out to us via Instagram (@rubyb.diamonds).
You will be responsible for your own shipping costs when returning items, and shipping costs are non-refundable.
Delivery times for exchanged products may vary based on your location.